HOME > About the azbil Group > Safety and Dependability of Products and Services > Policy on the Safety and Dependability of Our Products and Services > azbil Group Basic Policy on the Safety and Dependability of Products and Services

azbil Group Basic Policy on the Safety and Dependability of Products and Services

The azbil Group, under the Group philosophy of striving to realize safety, comfort, and fulfillment in people’s lives and to contribute to global environmental preservation through human-centered automation, recognizes that ensuring customers’ safety and peace of mind is an important issue, and strives proactively to ensure the safety and dependability of our products and services.

1.Our Compliance:
We will observe laws pertaining to the safety and dependability of the products and services.

2.Our Quality Management:
By maintaining internal rules and standards for the safety and dependability of our products and services, having appropriate quality control, educating our employees and sub-contractors, and conducting appropriate inspection and monitoring, with continuous kaizen, we will ensure the safety and dependability of our products and services.

3.Our Products and Services:
We will plan and design our products and services from the customer’s point of view, recognizing that the customer’s safety and peace of mind are higher priorities than function, performance, and cost.

4. Our Customer Support:
In our manuals, catalogs, products labels, specification sheets, contracts, etc., we will include appropriate and sufficient cautions, warnings and other useful information for safety and dependability in order to ensure customers’ safe use with peace of mind.

5. Our Response to Accidents:
We will proactively collect information about accidents of our products and services. If an accident happens, we will first care for customers’ safety and peace of mind, and quickly prevent a worsening of the situation, and then study the cause, and take countermeasures. We will also disclose products and services safety information appropriately to stakeholders by means of reports, not ices and other measures.


The following definitions apply within the azbil Group.

  1. Safety and Dependability means that the products and services provided meet the following conditions.
    1. Products and services ill not endanger the life of customers or third parties, will not cause bodily harm, and will not damage property.
    2. Products and services will not have a significant negative effect on the natural environment.
    3. Products and services will not violate domestic or foreign laws.
  2. An accident is something that threatens safety or peace of mind.
  3. roducts and services are products such as devices, equipment, software, or systems, as well as services such as engineering, installation, adjustment, maintenance, facility management etc.


Established on April 1, 2012
Revised on April 1, 2015
Hirozumi Sone
President and Chief Executive Officer
Azbil Corporation