Digital Transformation (DX)

Connecting internal transformation through digitalization “in series” to transformation for customers and society Creating the azbil Group’s unique value through field-proven DX

Kazuhiko Yasuda
Executive Officer
azbil Group Digital Transformation Promotion

The azbil Group promotes DX through two complementary initiatives: internal DX, which improves productivity and creates new ways of working, and product DX, which creates new value for customers in manufacturing sites, building operations, and lifeline utilities. To keep pace with advances in digital technologies, we increased DX investments under our current medium-term plan (FY2025–FY2027) by approximately ¥5 billion compared with the previous medium-term plan. The Digital Promotion Headquarters, established in April 2025 as an organization reporting directly to the president & group CEO, is accelerating internal DX across the azbil Group. The know-how gained through these initiatives, together with the Group’s expertise in measurement and control, is being applied to product DX. In particular, the use of generative AI has expanded throughout the Group, enhancing daily operations and realizing the intergenerational skills transfer from experienced engineers, thereby helping ensure business continuity. In product DX, the azbil Group is leveraging AI and cloud computing to provide anomaly prediction and detection and optimal control solutions. These initiatives contribute to the stable operation and energy efficiency of customer facilities and create new added value at the customers’ sites and inside the Group, going beyond improvements in operational efficiency.

In recognition of these initiatives, Azbil was selected as a Noteworthy DX Company 2026 under the Digital Transformation Stocks (DX Stocks) 2026 program, jointly administered by Japan’s Ministry of Economy, Trade and Industry, the Tokyo Stock Exchange, and the Innovation Platform Agency, Japan (IPA).

Internal DX has expanded the adoption of a Fit to Standard approach, which reviews business processes to align with industry standards, while strengthening governance on a global basis and accelerating decision-making. In addition, the use of generative AI and low-code tools has become widespread across the Group, driving greater efficiency and sophistication of business processes. We are also using generative AI to convert the tacit knowledge of experienced engineers into explicit knowledge, thereby establishing mechanisms for intergenerational skills transfer. Alongside these initiatives, we have strengthened measures to address information security risks and are working to enhance enterprise value and ensure stable business operations. From an organizational perspective, we established the Co creation Group within the Digital Promotion Headquarters in FY2026. This cross-functional organization brings together key talent in digital initiatives from across the company and shifts DX activities from an IT-led support model to a self-driven model within each business unit, enabling the faster execution of DX initiatives. We are also focusing on developing DX talent to foster a corporate culture in which employees leverage digital technologies and actively take on new challenges. Specifically, DX talent is classified into three levels—leader, expert, and DX literate—and training programs tailored to each role are provided.

In product DX, each business segment is advancing the development of services that contribute to greater customer value.

In the Advanced Automation (AA) business, on-site services utilizing AI and cloud computing have evolved beyond supporting implementation to transforming customers’ maintenance operations themselves. The AI-based online anomaly detection system has expanded its applications beyond improving maintenance efficiency and supporting stable operations to include adapting to changes following scheduled equipment maintenance and supporting high-mix, low-volume production. Our control valve maintenance support system provides cloud-based analysis and visualization of valve operating data. In addition to improving quality and operational efficiency, the service supports the transition from time based maintenance to condition-based maintenance and contributes to the transformation of customers’ maintenance workflows.

In the Building Automation (BA) business, we provide cloud services for building management that enable remote, centralized control and monitoring. Through these services, building operators can monitor and control the status of air-conditioning systems in individual rooms in real time from remote locations. This helps streamline building management operations and improves operational efficiency.

 

In the Life Automation business, smart metering as a service connects smart meters with the cloud to provide remote meter reading, smart maintenance, and leak detection. The multi utility metering of gas, water, and electricity contributes to data integration, the utilization of big data, and enhanced disaster response capabilities. These initiatives contribute to the realization of safe, secure, and smart social infrastructure.

Overview of the azbil Group’s DX

DX case studies of the azbil Group

Transforming field services through DX

Tsuyoshi Kitai
DX Promotion & Development Department
Advanced Automation Company

Digitalizing the entire service workflow to connect engineers and customers on a single platform

Field services, which support customers’ equipment over the long term, are positioned as one of the azbil Group’s most important businesses. While these services require the company’s unique expertise in measurement and control, the aging and retirement of experienced engineers have made intergenerational skills transfer and the development of the next generation of engineers urgent priorities. In addition, improving working conditions, including addressing labor shortages and reducing on-call duties during nights and weekends, has become a pressing issue.

To address these challenges, the azbil Group launched a DX project to standardize and digitalize field service workflows, starting with the service division of the AA business, to improve engineer productivity and promote intergenerational skills transfer. As the foundation for this initiative, we adopted a cloud-based field service management system with a proven global track record. As an initial step, we established a common information platform that enables approximately 300 service engineers, including personnel from partner companies, to centrally access equipment operating data, work histories, and maintenance information. This initiative improves operational efficiency while facilitating the systematic transfer of skills from experienced engineers. In FY2026, the system is scheduled to be linked with the Group wide data utilization platform, enabling real-time visibility into equipment information for each customer site. We also plan to gradually roll out a call center platform and dedicated customer portals. Over time, these services will evolve into a new offering that enables customers to monitor their equipment and service status and carry out certain routine maintenance activities on their own. Through these initiatives, the azbil Group aims to deliver faster response times and ensure the stable operation of customer equipment, contributing to higher customer asset value.

Transforming building operations through product DX

Koichi Tanaka
Cloud Services Department
Cloud Systems Headquarters

Supporting energy efficiency and optimized facility operations through data utilization, leveraging remote maintenance

Azbil is combining the measurement and control technologies developed through its BA business with digital technologies, including cloud computing and data utilization capabilities, as it aims to create new added value in building management and operations. As an air-conditioning control vendor, we have provided control applications and engineering services for their installation in individual buildings, while striving to ensure stable operation and optimize energy consumption from the start of building operation. In our remote maintenance services, which enhance our after-sales support capabilities, approximately 4,300 office buildings, factories, and commercial facilities across Japan are connected to our network.

We now combine the expertise gained through energy-saving potential assessments conducted by specialist engineers with instrumentation, facility, and energy-saving technologies to seamlessly automate the process, from identifying improvement opportunities and estimating potential benefits to control tuning, quality assurance, and effectiveness verification. Through these initiatives, we are advancing DX initiatives that enable energy optimization across more buildings while maintaining both occupant comfort and stable facility operations. A key strength of Azbil lies in the close collaboration among its sales, engineering, and specialist support teams, which has been cultivated over more than 20 years. Supported by integrated efforts in human resource development, organizational capability building, process reform, and digitalization, this collaboration enables us to deliver a consistently high level of service nationwide. This is a prime example of product DX, transforming maintenance services from a reactive, operations-focused function into a more consultative and customer-focused service. By accelerating and streamlining the cycle from assessment and improvement to outcome verification, the azbil Group helps customers realize value more quickly.

Leveraging remote maintenance, the azbil Group is evolving its services to contribute to increased energy efficiency, operational efficiency, and sustainability, thereby creating new value for customers.