azbil Group Sustainable Procurement Guidelines

10.Quality, customers

10.1 Quality management

  • Companies must comply with their own quality standards and customer requirements in addition to all laws and regulations applicable to the quality of the products and services they intend to provide.
  • It is necessary to establish a quality management system or a mechanism that conforms with such a system, to identify factors that affect quality, and to implement a continuous cycle of planning, execution, evaluation, and improvement.

10.2 Offering accurate product and service information

  • It is necessary to provide accurate and unambiguous information about products and services.

Supplementary Explanations

10.1 Quality management
The term “quality management” refers to a process by which organizations and businesses set their own quality policies and targets and then work to achieve them in order to voluntarily promote quality in their operations and management. A framework of systems and procedures for this purpose within a plant or office is called a “quality management system” (QMS).
A representative example of quality management systems is the international standard ISO 9001.

10.2 Offering accurate product and service information
Information regarding the specifications, quality, and handling of products and services, as well as the substances contained in materials and components used in products, must be accurate and not misleading. The information provided must not be false or manipulated.